Frequently Asked Questions
Q1
Can I have a sample order for led light?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2
What about the lead time?
Sample needs 3-5 days, mass production time needs 5-6 weeks for order quantity more than 100 pieces.
Q3
Do you have any MOQ limit for led light order?
Low MOQ, 1pc for sample checking is available.
Q4
How to proceed an order for led light?
Firstly, let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order.
Fourthly, We arrange the production.
Q5
Do you offer guarantee for the products?
Yes, we offer 2 years warranty to our products.
Q6
How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.