FAQ
Q1. Are you a factory or trading company?
We are the factory and we have produced such products for more than 20 years, including string lights, rope lights, motif lights, festoon lights and so on. Our products have been exported to over 90 countries worldwide. We have provided lighting engineering design and production services for many customers in Europe, America and other regions. Our factory covers an area of 15,000 square meters with an annual production capacity of 1.5 million sets of holiday lights. Welcome to visit our factory at your convenience.
Q2. Are your product prices competitive in the market? Are there any discounts or promotions available?
We are a factory direct supplier with no middlemen to earn the price difference. For bulk purchases, we will offer different amounts of vouchers or discounts based on the quantity purchased, and we can also provide free sample services.
Q3. How do you guarantee the quality of your products?
Our products meet CE, GS, PSE, RoHS, SAA, UL certifications and our factory has BSCI certification, it's worth your choice. Our company has a very complete quality inspection department, which will carry out corresponding inspections before all products are shipped. The quality inspection department has also introduced advanced testing equipment, which can accurately and comprehensively test the corrosion resistance, durability, service life and other aspects of the product, ensuring the quality of each batch of goods.
Q4. What is the general delivery time? Can you ensure on-time delivery?
Depending on the size of the customer's order, the delivery time may vary. Generally speaking, delivery can be made within 25 days.
Q5. During the installation and use process, if we encounter problems, will you provide technical support and solutions?
We have a professional after-sales team to provide technical services and support to customers, which can guide and assist customers in installing and using the products remotely or on-site.
Q6. What about after-sales service? Is there a return and exchange policy?
We have a complete after-sales team to serve customers at any time and enjoy a one-year quality assurance service after the goods are dispatched.
Layr Light
